Deputy Directors (Principal Officer level) in Customer Operations & Digital Lead Compliance Operations & Quality Lead, Residential Tenancies Board (RTB)

THE ORGANISATION

The Residential Tenancies Board (RTB) is a public body, established under the Residential Tenancies Act 2004 (as amended). Its role is to support and develop a well-functioning rental housing sector in Ireland. Its remit extends to the private rental, Approved Housing Body (AHB) and Student Specific Accommodation sectors. As regulator of the residential rental sector, the RTB’s essential, public interest mission is to maintain a national register of tenancies, resolve disputes between tenants and landlords, investigate and sanction breaches of rental law by landlords, and to provide information and research to inform policy and to make landlords and tenants aware of their rights and responsibilities.

Having recently appointed its new Director, the RTB is now embarking on a period of significant change. In order to support its change agenda, the RTB is seeking to appoint two highly motivated and experienced Deputy Directors (at Principal Officer level) to help shape its new Strategy Statement and take lead roles in guiding the future direction and delivery of the RTB’s strategic change agenda.

The initial areas of responsibility to which the Deputy Directors are appointed will, themselves, change as part of this process. Hence the RTB is seeking candidates who are experienced in, and comfortable with, operating, and leading, within a context which involves change in their own roles, as well as within the broader environment of a changing organisation.

DEPUTY DIRECTOR ROLES (Initial Appointments)

• Customer Operations & Digital Lead

The appointee will initially head up a new Directorate with responsibility for a broad portfolio of functions including; Dispute Resolutions, Registrations, and ICT and will directly support the Director in delivering on the RTB’s strategic aims and objectives. The appointee will also act as lead for digital change across the RTB.

• Compliance Operations & Quality Lead

The appointee will initially head up a new Directorate with responsibility for a broad portfolio of functions including; Investigations & Sanctions, Legal Affairs, and Strategic Projects. The appointee will directly support the Director in delivering on the RTB’s strategic aims and objectives. They will also act as lead for quality development across the RTB.

THE PERSON

Both of these senior leadership posts require outstanding individuals who have delivered significant results in terms of organisation performance, transformation and quality development. Candidates with a broad portfolio of relevant experience across areas such as customer operations, regulatory compliance, digital transformation, and quality assurance are particularly welcome.

A solid understanding of the legislative environment in the public sector (or evidence of the ability to quickly grasp complex legislative issues) and a clear understanding of the role of regulation in addressing the challenges currently facing the Irish residential tenancies sector is also necessary.

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This Search Assignment was managed by:

Seán McDonagh, Partner
Email: sean.mcdonagh@lansdownesearch.ie
Mobile: (087) 796 1062

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